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Queenstown Explore New Zealand, Australia & Fiji!tune
Bookme Review
Milford Sound Coach & Nature Cruise - Ex Queenstown or Te Anau
Posted by
Marcela Perez from New Zealand on
14 Jun 2026
Marcela Perez said...
I purchased two passes for a Milford Sound trip from Queenstown as a gift for my parents. Unfortunately, my father became very unwell on the morning of the tour and was unable to attend. I called the agency to let them know, and was told they would contact me later that day, but no one ever did.
When I followed up, I was told there was nothing they could do. While I understood that a refund might not be possible, I was disappointed that they would not allow a date change so my parents could still enjoy the experience.
The lack of communication and flexibility in a genuine medical situation was very disappointing and left me feeling let down by the customer service.
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